Property Rental FAQ
How do I reserve a cabin? For your convenience you can either reserve a cabin using our 24/7 booking page or you can call our office at 1-865-544-8985 or 865-604-8311 and we will reserve the cabin for you over the phone. Please call our office or review our Policies page for further information.
Are there grocery stores and restaurants near the cabin? Yes, our cabins are very convenient to shopping in Pigeon Forge area. Also we offer a service where your cabin could be fully stocked with groceries upon your arrival. Please contact us for more information.
How accurate are the cabin photos? Our staff makes every effort to update the photos on our website regularly. Owners frequently update their cabins with new pieces of furniture, linens, larger televisions, etc. The pictures online are recent photos of the actual cabin you’ve rented, which were taken with our own camera. In this case, what you see is really what you get. Please keep in mind that these are only photos and in some cases pictures cannot do not do justice to the craftsmanship and unique character of the cabins.
What items should I bring with me to the cabin? All of our cabins provide bed & bath linens & have fully stocked kitchens, so you will only need to bring personal items (body soap, shampoo, hair dryer, toothbrush, etc.) and grocery items. Our office cannot guarantee the size and type of all pots and pans stocked in the cabin, so if you plan to cook a holiday meal or specialty item please bring any specialty cooking pans or utensils you might need. Also, if you plan to use the cabin’s washer & dryer or if you have multiple guests in your group you should also bring detergent & fabric softener to do your laundry.
How old do I need to be to rent a cabin? Potential guests must be 21 years of age to rent a cabin.
Can I have an early check in? The popularity of our cabins and their status as private homes prevents our office from granting early check-ins and late checkouts. During peak season most cabins will have checkouts and check-ins in the same day and our housekeeping staff needs the full windown of time between to prepare the cabin for your stay. Also, because our cabins are private homes, any period not blocked out by rental is always available to the owner for last minute use. Many of our owners will make spur of the moment trips up to their cabin and as a result housekeeping must go through the steps again to prepare the cabin for your stay.
Can I bring my pet into a non-pet friendly cabin? No, please remember the cabins are privately owned and some of the owners and their families have severe pet allergies. Introducing a pet into a non-pet friendly cabin could contaminate the cabin and cause medical complications for the owners and future renters. Bringing a pet inside any of our non-pet friendly properties will result in the immediate and full collection of your security/damage hold plus there may be additional penalties.
Are all your cabin’s smoke free? Yes, smoking is prohibited inside all our rental properties. Smoking inside one of our properties will result in the immediate and full collection of your security/damage hold plus there may be additional penalties.
How secluded is the cabin? Our cabins are privately owned so their locations and individual amenities vary by property and owner preference. Please contact our office with questions about the setting of our cabins and their proximity to other properties.
I forgot something at the cabin during my stay, how do I get it back? We cannot guarantee that we will be able to locate and return your lost items. But if you find you have left something at the cabin, please call the office immediately and we will try to locate it for you. If an item is found, set up a pickup time with the shipping company of your choice and provide us with a pickup date. We will happily box it up for shipping and have it ready to go.
Will I see wildlife during my stay? You may or may not encounter local wildlife during your stay.